How to Order
See The Full Range of Duffle Coats
Finding items
If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top right of our site)..
Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.
To find out more about a product, click on the image of the product. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products. You can also enlarge the image by clicking on "View larger image".
Adding items to your Basket
When you click on "Add to Basket", the item is added to your Basket (found at the top right-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.
- Simply click on "View Basket" to view the contents of your basket - "View Basket" is at the top right of your screen.
- You can change the quantity of any item by entering the new quantity and clicking on "Update".
- To remove an item, you can either click "Remove" or change the quantity to 0 and click "Update". Always remember to click "Update" after changing a quantity.
When you're ready to buy, click "Proceed to checkout" to begin filling out the order form.
Completing the order form
- On the first page, fill out your name, email and address details. Remember that all fields with a red asterisk are mandatory.
- When you're ready, click "Continue".
- On the next page of the checkout, ensure that the address details shown are correct.
- The 'Contact' address must be the same as the address the credit card bill is sent to.
- If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate "Change the Address" button, fill out the form, and click submit.
- Select "Continue" when you are happy with the order details shown.
The next and final page of the checkout is where you fill in your payment information. We accept the following credit cards:
Fill out your payment details and click "Complete Order" to complete your order.
You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.
Once your payment has been processed you will be sent an email acknowledging confirmation of your order.
If you require any further information, please call us on 0116 2344612 or email us at enquiries@dufflecoatsuk.co.uk. Office hours are 9-4.30pm weekdays and we have an answer phone service available at all other times.
