FAQs
Where do you deliver?
We currently deliver anywhere on the UK mainland and Northern Ireland. For all other markets please call us on 0116 2344612 or e mail us at enquiries@dufflecoatsuk.co.uk
What happens after I place my order?
You will receive an email from us confirming your order
Will all the goods I order arrive at the same time?
Your goods may arrive at different times due to being despatched under separate cover if all styles, colours and sizes are not always available.
When will my order arrive?
The delivery details of your goods will be outlined in your confirmation email- usually we get the duffles to you in three working days. However, all goods will be delivered no later than 28 days.
Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.
Is your site secure?
Yes, our site is completely secure. To ensure the security of your transaction, we use google checkouts technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.
If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product.
How do I return my goods?
You can return your goods to us for a refund as long as the goods are unused and unworn. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods.
What do I do if my goods are damaged or faulty?
You should contact us by email in the first instance on enquiries@dufflecoatsuk.co.uk.
For more detail on our policies of delivery and refund policy, please refer to our Terms and Conditions
Otherwise you can view our full range of Duffle Coats
